Effective Date: 01/2024
Welcome to 4Seasons Joinery (“we”, “us”, “our”, “4Seasons Joinery”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:
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What information we collect
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How we use it
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When / with whom we share it
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Your rights
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How we protect your information
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How you can contact us
1. What Information We Collect
We collect both personal data and non-personal / technical data:
1.1 Personal Data You Provide
When you interact with us, you may provide:
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Name
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Email address
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Postal / billing / delivery address
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Telephone number
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Payment / billing information (when ordering)
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Communication content (e.g. messages, quotations, support requests)
You may also provide data when subscribing to newsletters, completing forms, or engaging with marketing campaigns.
1.2 Technical / Automatically Collected Data
When you visit our website, we automatically collect certain data:
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IP address
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Browser type & version
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Operating system
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Referring / exit pages
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Pages visited, time stamps, duration
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Device identifiers
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Cookies, pixels, log files, analytics data
2. How We Use Your Information
We use your data for the following purposes:
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To process orders, invoices, deliveries
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To communicate with you (confirmations, updates, support)
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To provide you with content, quotes, newsletters (if you opted in)
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To analyze, monitor and improve our website and services
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To detect and prevent fraud or abusive behavior
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To comply with legal obligations
We will not use your personal information for purposes beyond what is reasonably expected (unless we inform you and get consent).
3. Legal Basis (especially for UK / EU / GDPR cases)
Our lawful bases for processing your personal data may include:
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Performance of a contract (processing your order, delivering goods)
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Consent (for newsletters or marketing)
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Legitimate interests (improving our services, fraud prevention)
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Compliance with legal obligations
4. Sharing / Disclosing Information
We may share your personal data with:
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Service providers / subcontractors: payment processors, delivery / courier services, website hosting, analytics providers
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Legal / governmental authorities: when required by law (court orders, regulatory compliance)
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Affiliates / business partners: but only with your consent or as permitted by law
We do not sell your personal data to third parties.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Enable essential site functionality
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Remember preferences
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Gather analytics / usage data
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Show you marketing / advertising (where permitted)
You can disable or manage cookies via your browser settings (though this may affect parts of the site).
We may also use third-party tracking services (e.g. Google Analytics) to help us understand site usage and improve performance.
6. Data Retention & Storage
We keep your information only for as long as necessary:
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To fulfill the purpose for which it was collected
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To comply with legal obligations (e.g. tax / accounting)
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To resolve disputes or enforce our agreements
After that, data is either deleted or anonymized.
Data may be stored and processed in the UK or elsewhere (including outside the UK / EU), subject to appropriate safeguards.
7. Your Rights
Depending on your location (especially UK / EU), you may have rights including:
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Access your personal data
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Correct / update inaccurate data
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Erase / delete data (“Right to be forgotten”)
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Restrict or object to processing
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Data portability
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Withdraw consent (for processing under consent basis)
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Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us (see below).
8. Security Measures
We implement reasonable technical and organizational measures to protect your data:
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Encryption (SSL / TLS)
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Access controls
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Firewalls, secure servers
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Regular security audits & updates
However, no system is 100% secure — use of the internet always carries some risk.
9. Children / Minors
Our site is not intended for children under 16 years old. If you are under 16, please do not provide personal data without parental/guardian consent.
10. External Links & Third Party Sites
Our site may include links to external websites (partners, suppliers, social media). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing data.
11. Changes to This Policy
We may modify this Privacy Policy from time to time (due to legal updates, business changes, etc.). We will post changes on this page, and where significant, notify via email or prominent notice. The “Effective Date” will be updated.
By continuing to use our site after changes, you accept the revised policy.
12. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or your personal data, please contact:
4Seasons Joinery
Email: info@4seasonsjoinery.com
Phone: +44 7999 161106 (or alternate phone on your site)
Address: Unit 19 The Arches, Grant Road, Clapham Junction, London SW11 2NU
